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Terms and Conditions

Last Updated: May 13, 2026

Welcome to Trandmax. By accessing or using our website www.trandmax.pk, placing an order, or interacting with our services, you agree to the following Terms and Conditions. Please read them carefully.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Us

Trandmax is an online retail store based in Pakistan, offering a curated range of electronics, health, wellness, security, and lifestyle products. Throughout these terms, "Trandmax," "we," "us," and "our" refer to Trandmax. "You," "your," and "customer" refer to the user of this website.

2. Eligibility

To use Trandmax and place orders, you must:

• Be at least 18 years old, or have permission from a parent or guardian.

• Provide accurate, complete, and current information.

• Be a resident of Pakistan with a valid shipping address within the country.

• Use the website only for lawful purposes.

3. Account Registration

You may browse our website without creating an account, but to place an order, you may need to provide accurate contact and shipping details. You are responsible for keeping your account information confidential. Any activity that occurs under your account is your responsibility.

4. Products and Pricing

• All product descriptions, images, colors, and specifications are provided as accurately as possible. However, slight variations may occur due to screen settings or product batches.

• Prices are listed in Pakistani Rupees (PKR) and are inclusive of all applicable taxes unless stated otherwise.

• We reserve the right to change prices, promotions, and product availability at any time without prior notice.

• In rare cases of pricing errors, Trandmax reserves the right to cancel the affected order and issue a full refund.

5. Order Placement and Confirmation

When you place an order, you will receive a confirmation via SMS or email. This confirmation is an acknowledgment that we have received your order — it is not yet a binding contract.

We reserve the right to accept, decline, or cancel any order at our discretion. Reasons may include:

• Product unavailability

• Suspected fraudulent activity

• Incorrect or incomplete address

• Pricing errors or technical issues

Once we confirm and dispatch your order, the formal contract is formed.

6. Payment Methods

We currently accept the following payment options:

• Cash on Delivery (COD): Pay in cash when your order arrives.

• JazzCash / EasyPaisa: Mobile wallet payments.

• Debit / Credit Card: Visa, MasterCard via secure payment gateway.

• Bank Transfer: Direct deposit (order ships after verification).

All online payments are processed through secure, encrypted gateways. Trandmax does not store your card details.

7. Shipping and Delivery

• We deliver across Pakistan through trusted courier partners including Leopards, M&P, TCS, and Trax.

• Standard delivery time: 2–5 working days within major cities; 5–7 working days for remote areas.

• Shipping charges, if any, will be clearly mentioned at checkout.

• Delivery times are estimates and may vary due to weather, holidays, courier delays, or unforeseen circumstances.

• It is your responsibility to provide a correct address and a reachable phone number. Failed deliveries due to incorrect details may incur reshipping charges.

8. Returns, Exchanges, and Refunds

We want you to love what you buy. If you're not satisfied, here's our policy:

Eligible for return / exchange:

• Product received is damaged, defective, or incorrect.

• Product is unused, in original packaging, with all tags and accessories.

• Return request is raised within 7 days of delivery.

Not eligible for return:

• Personal care, hygiene, or intimate products (for health and safety reasons).

• Used or worn items.

• Products without original packaging or missing accessories.

• Products purchased on final-sale or clearance.

Refund Process:

• COD Orders: Refunds are issued via JazzCash, EasyPaisa, or bank transfer within 7–10 working days after we receive and verify the returned item.

• Online Payments: Refunds are processed back to the original payment method within 10–14 working days.

• Shipping charges are non-refundable unless the return is due to our error.

• To initiate a return, contact us at Trandmaxofficial@gmail.com.

9. Product Warranty

Some products come with a manufacturer or seller warranty. Warranty details, if applicable, will be mentioned on the product page. Warranty does not cover:

• Physical damage, water damage, or misuse.

• Normal wear and tear.

• Products tampered with or repaired by unauthorized parties.

10. Health and Medical Disclaimer

Some products sold on Trandmax are health-related or wellness-related items (such as supports, braces, fitness gear, and personal care devices). These products are intended for general wellness use only and are not medical devices, treatments, or cures for any disease or condition.

Always consult a qualified medical professional before using any health-related product, especially if you have a pre-existing medical condition, are pregnant, or are taking medication. Trandmax is not responsible for any health outcomes resulting from product use.

11. Intellectual Property

All content on Trandmax — including logos, product photos, text, graphics, designs, and the Trandmax brand name — is the property of Trandmax or our licensed suppliers. You may not copy, reproduce, distribute, or use any of this content for commercial purposes without our written permission.

12. User Conduct

When using Trandmax, you agree not to:

• Use the site for any unlawful or fraudulent activity.

• Post false, abusive, or harmful reviews or content.

• Attempt to hack, disrupt, or interfere with the website's operation.

• Use bots, scrapers, or automated tools to access the site.

• Impersonate any other person or entity.

• Misuse promotional codes, discounts, or referral programs.

13. Limitation of Liability

To the maximum extent permitted by Pakistani law, Trandmax shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use or website use.

• Delays caused by couriers, payment gateways, or third parties.

• Loss of data, profits, or business opportunities.

• Issues caused by misuse or improper handling of products.

Our total liability for any claim shall not exceed the amount you paid for the specific product in question.

14. Indemnification

You agree to indemnify and hold Trandmax, its team, and partners harmless from any claims, damages, losses, or expenses arising from your violation of these terms or misuse of the website.

15. Force Majeure

Trandmax shall not be liable for any failure or delay in delivery or service caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, civil unrest, strikes, courier failures, power outages, or pandemics.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Karachi, Pakistan.

17. Changes to These Terms

Trandmax reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

18. Severability

If any part of these terms is found to be unenforceable or invalid under Pakistani law, the remaining provisions will continue to be in full effect.

19. Contact Us

For any questions about these Terms and Conditions, please reach out:

• Email: Trandmaxofficial@gmail.com

• Phone: 03232054699

• Address: Karachi, 75300, Pakistan

• Customer Support Hours: Monday to Friday, 9:00 AM – 7:00 PM (PKT)