Refund policy

Last Updated: July 18, 2026

At Trandmax, your satisfaction is our top priority! We believe in complete transparency and fairness. Our policy is designed to ensure every customer shops with full confidence and peace of mind.

1. Eligibility for Return & Exchange

We accept return and exchange requests under the following strictly verified conditions:

  • Physical Damage: The product received is physically damaged, cracked, or broken upon arrival.

  • Defective Items: The product is defective or not functioning as intended.

  • Incorrect Orders: The product received is completely different in model, color, or specification from what was ordered.

  • Missing Components: The product package arrives with missing parts, manuals, or essential accessories.

  • Condition: The item must be in the same condition that you received it, unworn or unused, with all original tags intact, and in its original packaging. You will also need the receipt or proof of purchase.

2. Important Timeframes & Policy Details

  • Standard Window: You have a 30-day general window after receiving your item to request a standard return under international guidelines.

  • Immediate Claims: For damages, defects, or incorrect items, the request must be submitted within 3 days of delivery for instant processing.

  • European Union 14-Day Cooling-Off Period: If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the product remains completely unused and in original packaging.

3. 🛠 How to Request a Return or Exchange

Follow these simple steps to initiate your request:

  1. Initial Contact: Email us at Trandmaxofficial@gmail.com within the designated window.

    Note: Please ship returns directly to our official warehouse facility: North Karachi, 75300, Pakistan. Items sent back to us without first requesting a return will not be accepted.

  2. Provide Details: Share your full name, original order number, and contact details.

  3. Visual Evidence: Attach clear, unedited photos or a short video clip highlighting the damaged, defective, or incorrect product.

  4. Review Period: Our quality assurance team will review your claim within 24–48 hours.

  5. Return Instructions: Once approved, we will send you a return shipping label, along with instructions on how and where to send your package.

4. 💰 Refund Process & Timeline

  • Verification: All returned items undergo a strict quality check before a refund or exchange is finalized.

  • Payment Methods: Approved refunds are issued via Bank Transfer, EasyPaisa, or JazzCash (for COD orders) or reversed back to your original debit/credit card.

  • Timeline: Once inspected and approved, refunds are processed within 5–7 business days (up to 10 business days for card providers to post the settlement). If more than 15 business days have passed since approval, contact us immediately.

  • Shipping Costs: Original shipping charges are non-refundable. If an exchange is approved, the new product will be packed and shipped out within 2–3 business days.

5. 🚫 Non-Returnable Items & Exceptions

The following items are completely excluded from return, exchange, or refund eligibility:

  • Items that have been visibly used, washed, worn, altered, or damaged due to customer mishandling.

  • Items missing their original retail box, packaging materials, inserts, labels, or tags.

  • Personal Care & Hygiene Products: Beauty items, wellness products, and personal grooming gear (for strict health and safety reasons).

  • Perishable goods (such as food or plants), custom personalized orders, hazardous materials, flammable liquids, or gases.

  • Products purchased on final clearance, flash sales, or via gift cards.

  • Requests made outside the mandatory verification windows.

⚠️ Fine Print & Transit Liability

  • Right of Rejection: Trandmax reserves the explicit right to reject any return or exchange requests that do not fulfill the verified eligibility criteria mentioned above.

  • Stock Availability: All exchange options are strictly subject to real-time stock levels. If a product is sold out, a full refund will be initiated.

  • Transit Liability: Trandmax cannot be held responsible for return packages that are damaged or lost during transit before reaching our warehouse.